Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to info@DermacyLabs.com.
Questions
Q: “How can I place an order?”
- Go to menu and click on shop
- Explore product, ingredient, or benefit that interest you.
- Select your favorite items.
- Click add to cart.
- Proceed to Checkout.
- Enter your contact information and shipping address.
- Finalize your purchase.
Q: “When will I receive my order?”
Standard shipping is within 2-3 working days.
Q: “What is the shipping cost?”
Shipping cost in all areas across Egypt is set to 50 L.E only.
Q: “What is your return/Exchange policy?”
You can find more information about returns and exchanges here.
Q: “How do I store the products?”
For optimal results, store our products in a cool, dry place away from sunlight. While room temperature is usually fine, refrigeration is safe for most products.